Package with cinammon and orange on top

Delivery

Free standard delivery – 2nd Class Royal Mail. Express option at checkout.

Orders with a combined value of £20+ will require a signature on arrival.

Place your order before 12 noon for express delivery (Royal Mail 1st Class).

Plants and fresh/ frozen produce – Free express delivery. Orders received after 12 noon on Friday are sent on Monday to reduce the amount of time in the post system.

Most items are sent via Royal Mail so as not to increase the number of extra vans on our roads.

Orders will usually be dispatched within one working day of receiving your order. Express orders placed before 12 noon will usually go out the same day. Made to order products will have their estimated dispatch time on the product details and your order confirmation email will state the expected date of dispatch.

Delays

Please make sure you give us the correct delivery address as delays may occur if we have to ask for confirmation of your details. If we cannot get confirmation of the details, we reserve the right to cancel the order and issue a full refund. We are not liable for goods delivered to the wrong address or left for you to collect, for example, with a neighbour or in your shed.

We may have reasons beyond our control which causes a delay to the delivery of your order and whilst these are very rare, we reserve the right to alter our agreed order dispatch date. We will always keep you informed by email with proper reasons and allow you to cancel your order and receive a full refund if requested!

Please contact us if your goods have not arrived one week after expected arrival date.

Packaging

We consider our packaging an important part of our environmental policy. We hate over-packaging and we use, wherever possible, packing paper and cardboard which is recycled and recyclable or compostable. Where food safety is paramount, plastic is still king! We currently use polythene, which is recyclable with your carrier bags, moving over to compostable plastics as they become more environmentally sustainable than current products. Our paper box tape is biodegradable and does not need removing before adding to your compost heap! (A bug bear here).